Shipping policy

We're excited to get your Wawa Poncho on its way to you.

Shipping Locations

At this time, we ship within the United States only.

We're always looking for ways to grow, and we hope to offer international shipping in the future.

Order Processing

Orders are typically processed and shipped within 1–2 business days.

During holidays, product launches, or periods of high order volume, processing times may be slightly longer. If there is a significant delay with your order, we'll let you know as soon as possible.

Business days are Monday through Friday and do not include weekends or U.S. holidays.

Shipping Confirmation & Tracking

Once your order ships, you'll receive a confirmation email with tracking information so you can follow its journey.

Please allow up to 24 hours for tracking information to begin updating after your shipment has been processed by the carrier.

Delivery Times

Delivery times vary depending on your location and the shipping method selected at checkout.

Estimated delivery dates are provided by the shipping carrier and are not guaranteed.

Carrier Delays

Once your package has been handed to the shipping carrier, delivery is outside of our control.

Weather, holidays, high shipping volumes, or other unforeseen circumstances may occasionally cause delays. We appreciate your patience and recommend checking your tracking information for the latest updates.

Lost in Transit

If your package appears to be lost in transit, please contact us at [support email] as soon as possible.

We'll work with the shipping carrier to investigate the shipment. If the package is confirmed lost, we'll work with you to arrange a replacement or issue a refund, as appropriate.

Packages Marked as Delivered

If your tracking information shows that your package has been delivered but you can't locate it, we recommend first checking:

  • Around your property

  • With household members

  • With neighbors

  • Your local shipping carrier

Sometimes packages are marked as delivered shortly before they actually arrive.

If you're still unable to locate your package, please contact us at [support email]. We'll gladly work with you and the shipping carrier to investigate the delivery and help determine the best next steps.

Incorrect Shipping Address

Please double-check your shipping address before placing your order.

If you notice an error, contact us immediately. We'll do our best to update the address if your order hasn't shipped yet.

Once an order has shipped, we're unable to guarantee that the shipping address can be changed.

PO Boxes

We are able to ship to PO Boxes when supported by the selected shipping carrier.

Questions?

If you have any questions about your shipment, we're always happy to help.

You can reach us at hello@wawaminiwear.com, and we'll do our best to assist you.