Refund policy

We want you to feel confident shopping with Wawa. If something isn't quite right, we're here to help.

Returns

We accept returns within 7 days of the delivery date.

To be eligible for a return, your Wawa Poncho must be:

  • Unworn and unused

  • In its original condition

  • Free from stains, odors, pet hair, or damage

  • Returned with its original packaging and tags (if applicable)

To start a return, please contact us at hello@wawaminiwear.com with your order number and reason for your return. Customers are responsible for the cost of shipping the original item back to us, unless the return is because of an error on our end.

Refunds

Once we receive your return, we'll inspect the item to ensure it meets our return requirements.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@wawaminiwear.com.

Original shipping charges are non-refundable unless the return is because of an error on our end.

Exchanges

If you'd like a different size, we're happy to offer exchanges when inventory is available.

Customers are responsible for the cost of shipping the original item back to us, as well as the shipping cost for the replacement item.

If we made a mistake with your order, we'll cover all shipping costs associated with the exchange.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery.

Include your order number and photos of the item so we can resolve the issue as quickly as possible.

If the issue is due to our error, we'll cover all return shipping costs and send a replacement or issue a full refund at no additional cost to you.

Final Sale Items

Unless otherwise stated, all sale or promotional items are considered final sale and cannot be returned or exchanged.

This does not apply if the item arrives damaged, defective, or if we shipped the wrong product.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to:

  • A damaged or defective product

  • An incorrect item shipped by Wawa

  • Another error on our part

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Questions?

If you have any questions about your return, we're always happy to help. Reach out to us at hello@wawaminiwear.com, and we'll do our best to make things right.